Shipping and Return Policies
SHIPPING: Orders of $49.50 have free domestic shipping. Less expensive shoes weighing under 1 lb. (up to size 23) can go USPS 1st class for lower rates (around $4.00). This option may not show up automatically (we're still tweaking). Please let us know if you'd prefer that and we will refund the excess shipping. We also check and refund any other overcharges.
RETURNS: We want you to be happy with the quality and fit of your new shoes. We double check every pair before shipping. However, if there is a problem, we stand behind our product and offer the following Return Policies:
1) Returns are accepted within 30 days of order for full merchandise refund. We appreciate an advance notification listing reason for return. Shoes must be in their original boxes and original condition. Damaged shoes and shoes with damaged boxes will not be given full credit. (We discourage mailing bags which don't give adequate protection.) The customer is responsible for return shipping costs unless other arrangements are made at the time of the notification.
2) In cases of unforeseen problems such as a hidden manufacturing defect, please contact us and we can make arrangements for the return, which would include all shipping costs.